Your privacy

Last updated: 17 October 2026

Who we are

Wentworth MOT Centre Ltd (company number 16420711) runs Wentworth MOT Centre at 10–14 Portman Terrace, Wentworth Avenue, Southbourne, Bournemouth BH5 2HP. We are the controller of the personal information described here. That means we decide how it is used and we are responsible for looking after it.

If you have any questions about this notice or your information, email info@wentworthmot.com or call 01202 425606.

What we collect

• Your contact details: your name, phone number, and your email address if you give it to us.
• Your vehicle: the registration number, and details we look up from the DVLA and DVSA using it, such as make, model, colour, year and MOT history and due date.
• Bookings and jobs: what you book, appointment times, the work we carry out, quotes, invoices and MOT results.
• Messages: what you send us and what we send you, for example by WhatsApp, text or email.
• Phone calls: when our phone assistant answers your call, the number you call from, the time of the call, and what you tell us during it (such as your name, your car and what you need), so we can deal with your enquiry or booking.
• Payments: whether a bill has been paid, and how. Card details are handled by our payment provider. We never see or store your full card details.

Why we use it, and our lawful basis

• To take and manage your booking and do the work you ask for, including sending booking confirmations, reminders, quotes, reports and invoices. Lawful basis: to enter into and carry out our contract with you.
• To meet our legal obligations, such as recording MOT tests as the DVSA requires, and keeping accounts and tax records. Lawful basis: legal obligation.
• To send service and MOT reminders, and to answer and follow up your calls and messages. Lawful basis: our legitimate interests in running the garage and looking after our customers. You can ask us to stop reminders at any time.
• Marketing, such as offers. We only send this if you have agreed, and you can opt out at any time by replying to the message or contacting us. Lawful basis: your consent.

Who processes it for us

We don't sell your information. We share it only with organisations that help us run the business, and only what they need:

• Connected Assist provides our website, our online booking system, and our phone and message assistant. It handles your information on our behalf and under our instructions.
• Trusted service providers for hosting, our database, phone calls, messaging, payments and accounting. They act on our instructions and must keep your information secure.
• WhatsApp, if you choose to message us on WhatsApp. WhatsApp's own privacy policy also applies to those messages.
• Google Maps provides the Google reviews shown on our home page. Reviewer names and profile photos are loaded from Google.
• The DVLA and DVSA, to look up your vehicle and to record MOT tests, as the law requires.

We may also share information if the law requires it, for example with HMRC or the police.

Where it is stored

We keep your information in the UK or the European Economic Area wherever possible. Some of our service providers are based in, or use servers in, other countries such as the United States. Where your information is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK's approved data transfer agreements or a UK adequacy decision.

How long we keep it

We keep your information for as long as we need it for your booking and the work on your car, and for as long as we must to meet our legal and accounting obligations. Invoices and accounting records are typically kept for up to 6 years. After that we delete it or make it anonymous.

Your rights

You have the right to:

• ask for a copy of the information we hold about you (access)
• ask us to correct information that is wrong (correction)
• ask us to delete your information (deletion)
• object to us using your information, including for reminders and marketing (objection)
• ask us to limit how we use your information (restriction)
• ask for your information in a format you can take elsewhere (portability)
• withdraw your consent at any time, where we rely on it

Some rights have limits. For example, we can't delete records we must keep by law. To use any of these rights, email info@wentworthmot.com or call 01202 425606. We will reply within one month.

Complaints

If you're unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.

Cookies

This website doesn't use cookies for tracking or advertising, and our pages don't set any cookies. We don't use analytics or advertising tools on this website.

Our pages load their fonts from Google Fonts, and the home page shows our Google reviews. To do this, your browser connects to Google's servers, which receive your IP address. Reviewer photos are loaded from Google without telling Google which page you were on.

When you click to book online, message us on WhatsApp, or open Google Maps, you go to those services, and their own privacy and cookie policies apply.

Changes to this notice

We may update this notice from time to time. The latest version is always on this page, with the date it was last updated.